During the second day of ownership I was driving with no vehicles in front of me and only oncoming traffic, and I heard a loud cracking sound from the windshield. It did not sound like something impacted the windshield, and I did not see any object coming toward the vehicle. Two parallel cracks immediately developed in the windshield beginning from the headliner directly in front of the driver's seat, and they spread down toward the dash approximately 4", then the cracks turned, remaining parallel, and spread horizontally toward the passenger side of the vehicle. The lower crack stopped, while the upper crack spread the following day to the rearview mirror assembly. Dealership determined it to be caused by impact, but the manner in which the crack spread and the path it took suggests improper windshield installation from the factory and improper tension on the glass, perhaps from a faulty or improperly installed windshield clip. BMW online forums suggest many customers are having identical problems with windshield tension cracking on this generation of the X3, complete with narratives and photographs.

I purchased a new 2026 bmw x3 in November 2025 and a couple of months later as I was getting in the car for work, I turned the vehicle on and a ton of alerts were dinging off and the steering wheel went haywire along with the breaking, I could not brake and it was steering me off of the road without me steering. I had to have the vehicle towed to the shop. I have another appt on 6/23/26 as I am having another issue with the display screen in my vehicle not coming on and turning black including the speedometer on the dash, as well as the volume button. I did try to manually reboot but it did not work. I told BMW the first incident is a severe safety issue and I have been hesitant to drive the vehicle but they did not seem to care about the issues I have been having as this should not be happening within a few months of buying a brand new vehicle.

We purchased this vehicle new. It has less than 3,000 miles on it. A crack has developed in the windshield, starting in the upper corner on the passenger side and extending approximately 18 inches diagonally across the windshield. There is no evidence of an impact on the windshield by a rock or other road debris. It appears to be a defect in the glass itself or the method of installation. I believe that this issue is worthy of investigation by the NHTSA.

This car was purchased new from an authorized dealer. After about 3 months of operation, I noticed a crack in the windshield starting at the upper edge of the passenger side of the vehicle. The crack has since spread approx. halfway across the windshield. I'm concerned that this will continue until the windshield fails. I took it to the dealer who agreed that it didn't appear to have been struck by a rock or anything else, but the dealership has refused to take responsibility. I looked up possible recalls on this issue and discovered that BMW has recalled other similar models for this problem, but not this model. I believe that this is an issue that should result in a recall and subsequent replacement of the windshield and I wanted to make the NHTSA aware of it.

NHTSA Safety Complaint – Narrative VIN: [XXX] | Vehicle: 2026 BMW X3 | Purchase Date: December 2025 | Mileage at First Failure: 360 miles | Incident Date: January 14, 2026 | Crash: No | Injuries: No | Vehicle Moving: Yes I am filing this complaint regarding a serious, recurring defect in my 2026 BMW X3, purchased new in December 2025 in California. Defect: While driving at highway and surface street speeds, the instrument panel goes completely black without warning, causing me to lose visibility of vehicle speed, fuel level, warning indicators, navigation, and driver assistance displays while in motion — a direct safety hazard. Frequency: This occurs spontaneously on multiple occasions with no specific trigger and no audible alert. Repair History: The vehicle has been presented to an authorized BMW dealership in Berkeley, CA twice for this defect. Both attempts failed. Cumulative days out of service: 31. A replacement headunit ordered from Germany was promised by February 20, 2026 and has not arrived as of February 22, 2026. Systemic Defect: At least one other NHTSA complaint documents the identical failure in a 2025 BMW X3 — and that owner experienced the same blackout in a BMW X3 loaner vehicle, strongly indicating this is a systemic defect across the 2025/2026 X3 redesign. Safety Impact: Loss of the instrument panel eliminates speed monitoring and disables critical warning indicators, increasing collision risk — particularly at highway speeds. Relief Requested: I request NHTSA open a formal investigation into this defect across 2025/2026 BMW X3 models and compel BMW to identify the root cause and issue a recall or remedy if warranted. Additional Information: I have sent formal lemon law demand letters to the selling dealership and BMW of North America under the California Song-Beverly Consumer Warranty Act and am documenting all records accordingly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)